Help Desk Ticket Management Software Features.Web based email ticketing, Knowledge base management, Self service portal, SLA escalation and CRM Integration. The primary contact information fields in HappyFox Chat are Name, Email, and Phone number. Get a one-on-one demo, that’s quick and focused on your business needs. This form helps you collect information about your store visitor before he gets to chat with your support team. In Okta, select the Sign On tab for the HappyFox Chat app, then click Edit.Įnter your SSO Account token you made a copy of in step 2 into the corresponding field. The first thing you can set up is the pre-chat form. Okta metadata: Copy and paste the following: Sign in to Okta Admin app to have this variable generated for you. Disable staff account (retaining ticket data and activity log) Agent availability toggle for Auto Assignment. Associate staff to one or more categories on the help desk. Your SSO Account token is the part of the ACS URL value that is between /sso/ and /acs/okta.įor example, if your ACS URL is 1a2b3c4d/acs/okta, then your SSO Account token is 1a2b3c4d. Add single / multiple staff within a role. Install in under 1 minute - Just copy and paste HappyFox Chats javascript. Our AI Chatbot will help you deflect tickets and reduce support volume. HappyFox Chat helps you add live chat to your website. Please contact your administrator for further assistance. You are not authorized to login to contact portal. If you have not created a ticket yet then you would need to register or create a new ticket to begin. HappyFox Chatbot is a chatbot technology that can be custom-built to fit your business needs. Login to track your existing support requests. Take a look at the ACS URL value, it contains your SSO Account token value which you will need in Okta later. Whatever the business type, a well-designed, easy-to-use, and feature-enriched chatbot platform can streamline customer support operations. Knowledge DatabaseLets you have an access to all your past chat history and documents Agent SchedulingSchedules availability of your agents to ensure. Set the Enable single sign on slider to ON/enabled.Ĭhoose your identity provider: Select okta. Create new contacts in Pipedrive automatically for every person that has been in a live chat Record all chat conversations with prospects in Pipedrives. Navigate to Manage > Security, and enter the following: Login to the HappyFox Chat application as an administrator. The Okta/HappyFox Chat SAML integration currently supports the following features:įor more information on the listed features, visit the Okta Glossary. Please use the Okta Administrator Dashboard to add an application and view the values that are specific for your organization. This setup might fail without parameter values that are customized for your organization.
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